Privacy Policy & Communications Notice
Cross the Line Physical Therapy & Performance LLC
Effective Date: January 8, 2026
Cross the Line Physical Therapy and Performance LLC (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, electronic communications, and clinical services.
Information We Collect
We may collect personal information including, but not limited to:
Name, phone number, email address
Appointment and scheduling information
Health and medical information relevant to your care
Billing or payment-related information
Website usage data submitted through online forms or cookies
Protected health information (PHI) is collected only as necessary to provide physical therapy and related services.
How We Use Your Information
Your information may be used to:
Provide physical therapy and performance services
Schedule appointments and send reminders
Communicate regarding care, billing, or administrative matters
Improve our services and website functionality
Comply with legal, regulatory, and professional obligations
HIPAA Compliance
Cross the Line Physical Therapy & Performance LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, technical, and physical safeguards to protect your PHI and limit access to authorized personnel only.
Email Communication
Email communication may be used only with your consent. Email is not always a secure method of communication and may not be encrypted. By consenting to email communication, you acknowledge and accept the potential risk that information could be intercepted or accessed by unauthorized parties. If you use an employer-provided email account, your employer may have access to those communications.
Phone Calls and SMS/Text Messaging
With your consent, we may contact you via phone calls or SMS/text messages for appointment reminders, care coordination, billing inquiries, and clinic-related communications.
We utilize HIPAA-compliant phone and messaging systems to help safeguard your information. However, standard text messaging may carry inherent risks. Message and data rates may apply depending on your mobile carrier. Message frequency may vary.
You may opt out of SMS/text communications at any time by replying STOP.
Website Forms and Online Scheduling
Information submitted through our website forms or online scheduling tools is used solely for clinic operations and patient care. These tools are selected to align with privacy and security best practices.
Cookies and Analytics
Our website may use basic cookies or analytics tools to understand site usage and improve performance. These tools do not collect personal health information.
Disclosure of Information
We do not sell or rent your personal information. Your information may be shared only:
With authorized healthcare providers involved in your care
With third-party services that support clinic operations (HIPAA-compliant when applicable)
When required by law or regulatory authorities
Your Rights
You have the right to:
Request access to your health records
Request corrections to your information
Request restrictions on communications
Withdraw consent for electronic communications at any time
Requests must be submitted in writing.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Cross the Line Physical Therapy & Performance LLC
Email: jason@crossthelinept.com
Phone: (407)-710-5388
Terms & Conditions
Cross the Line Physical Therapy & Performance LLC
Effective Date: January 8, 2026
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.
Use of Website
This website is provided for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Use of this website does not establish a provider–patient relationship.
No Medical Advice
Information on this website is not intended as medical advice and should not be relied upon as such. Always consult a licensed healthcare professional regarding your specific condition or treatment.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using this website, you acknowledge and agree to the terms of our Privacy Policy.
Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is the property of Cross the Line Physical Therapy & Performance LLC and may not be copied, reproduced, or distributed without written permission.
Limitation of Liability
We are not liable for any damages arising from your use of this website, including but not limited to direct, indirect, incidental, or consequential damages.
Third-Party Links
This website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date.
Contact Information
For questions regarding the Privacy Policy or Terms and Conditions, please contact:
Cross the Line Physical Therapy & Performance LLC
Email: jason@crossthelinept.com
Phone: (407)-710-5388